New Client Registration
All new clients must read and agree to our policies and procedure.
Birch Hill Kennels LLC. Agrees to exercise responsible care to prevent illness or injury. However it is possible that some parasites can be left behind by other animals and passed on to your pet. We require your dog to have current Rabies, Distemper and Kennel Cough vaccines before visiting Birch Hill Pet Resort. We require your cat have current Rabies and Distemper Vaccines before being groomed. These vaccines offer protection but are not 100% effective. Birch Hill Kennels LLC recommends having your dog vaccinated for dog influenza. I fully understand the requirements stated above and certify that my dog meets these vaccination requirements.
I understand that when a group of dogs interact together, injuries can occur. I accept this risk and will not hold Birch Hill Kennels LLC. Liable for those injuries. I will also assume financial responsibility for any injuries or property damage that may arise from my pets actions while at Birch Hill Kennels. I hereby give Birch Hill Kennels LLC permission to obtain veterinary care at my expense if deemed necessary, and will pay all expenses before taking custody of the animal.
The Owner and any employees of Birch Hill Kennels LLC shall not be held responsible or liable for injury, illness, or property damage that occurs during the animal's stay.
GENERAL CANCELLATION POLICY
We require at least 72 hours notice for cancellations or reservation schedule changes. When we receive inadequate notice we will charge you a $25.00 cancellation fee for each run reserved. Clients that fail to provide us with at least 48 hours’ notice for early pick-ups will be charged for the entire scheduled reservation.
PREMIUM DATE AND HOLIDAY CANCELLATION POLICY
Clients that cancel holiday reservations or premium date reservations with less than 72 hours’ notice will be charged for the entire booked reservation. NO EXCEPTIONS. Clients who reserve space for holidays that fail to provide us with at least 72 hours notice for early pick-ups will be charged for the entire scheduled reservation.
AFTER HOURS SERVICE POLICY
Special arrangements can be made for before or after hour drop-offs or pick-ups for family or medical emergencies only. A $25.00 fee will be charged for any drop-off or pick-up that occurs during non-business hours AND any such service must be prearranged. No off hours service will be provided on Holidays. No call no shows for pickups will be charged a minimum of $50 plus the room rate.
Birch Hill Pet Resort is a CASH only business
By Filling out the Registration Form I agree to follow these polcies and procedures.